You can either install our LBE Web helpdesk software on your own server, or we can host it for you on our servers. It is the ideal solution for busy helpdesk managers who need a system set up quickly, without any hassle

The web is about empowerment, ease-of-use, and value. It's everywhere and it's now. But most of all, it's about freedom. It's why our products are free of non-web components. It's why our products are maintenance-free. And it's why our products allow you to use the computer of your choice. Use Unix, Linux, Macintosh or Windows equipment. Or use all of them, anywhere, anytime - no limitations. It's your free choice. The web is about making communications and operations easier and more open. It's why we work so hard at making our products easy to deploy, easy to learn and easy to use, - and it's why you should look only for web-based solutions

LBE Web Help Desk is operated entirely through your web browser and is designed to be used by both your support staff and your customers.

Single interface to manage all trouble tickets coming from email, support site, web forms, phone, fax and snail mail. No downloads. No programming knowledge is needed. Instant activation and monthly fee as low as $19.95 per operator seat

Bulletin board style communications. Each trouble ticket may consist of unlimited number of messages. Simplified markup tags allow to control text appearance (bold, italic, underline, code) and to insert html links and images. Any message may be marked as hidden to facilitate internal communications and notes. Registration is optional, as anonymous (guest) visitors may access their tickets using unique access keys.

Customer+Center WWW pages are compatible with Netscape and Microsoft browsers, and older browsers as well. Each Customer+Center page displays detailed instructions on how to use the program features and how to navigate through the WWW-based Customer+Center site. Additional security features prevent unauthorized users from accessing Customer+Center and logs out users not active for a period of time.

Web-Based Interface - All Tech+Center program and configuration functions are accessed from an easy to use WWW based interface. Tech+Center pages are compatible with either Netscape Navigator or MS Internet Explorer.

Web-Based Interface - All Business+Center program and configuration functions are accessed from an easy to use WWW based interface. Business+Center pages are compatible with either Netscape Navigator or MS Internet Explorer.

The Pocket+Center is the newest web-based component that integrates with the other suite of Web+Center components Customer+Center, Tech+Center, and Business+Center.

Complete Asset DB - Create, update, and delete extensive Asset information. Log cases for assets - Customers or Tech staff can optionally log support cases for a selected asset out of the asset database. Asset Management Configurable - Asset Management can be switched on or off depending on if the application is used in internal Help Desk configuration or external, customer support configurations. Asset Search - Customers and Tech staff can search and find Asset based on numerous asset DB fields.